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Why I can't monitor the network clients after a 3rd party firewall software install.
By default, Intel® IT Director uses TCP Port 17000 for communication with client. If your client has some 3rd party firewall software installed, the software may block this Port. It would cause the Intel® IT Director can not monitor the client.
Please refer 3rd party firewall user guide to release the port 17000 if it is blocked. You also can check if the port is active from Intel® IT Director installed system by running 'netstat –an' from command line.
If only windows firewall is enabled in your client, please re-run Intel® IT Director configuration tool.
Operating System:
| Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Ultimate, 64-bit version*, Windows XP Professional* |
This applies to:
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