Symptom(s):
On computers with Q35/Q45 series chipset and Intel® Gigabit Etherent LAN Controller, if they are Microsoft Windows Vista* operating system installed and Intel® AMT enabled, OS network connection may not work after you install Intel® IT Director.

Cause:
Q35/Q45 Network Adapter Driver Compatibility with Microsoft Windows Vista*

Solution:
To avoid this problem, you can either download the latest version of network adapter driver from Intel® Gigabit Network Connections AMT or you can disable the Receive Side Scaling (RSS) feature for your Intel® Network Adapter. Please restart the system after installing the latest version of network adapter driver.

Follow following steps to install the network adapter driver:

1. Download the "Intel® Gigabit Network Connections AMT.exe" file and double click the file to extract.
   
   
2. Extract the files to C:\IntelAMTHotfix
   
   
3. Go to My Computer and right click and select Manage > Continue > Device Manager, double click Network adapters and right click the network adapter installed in your system > Update Driver Software > Browse my computer for driver software > Key in C:\IntelAMTHotFix\PRO1000\Win32 (32 bit operation system) or C:\IntelAMTHotFix\PRO1000\Winx64 (64 bit operation system) > select Next to finish the update.
   
   
4. Restart your system.

1. Go to Control Panel > Administrative Tools > Computer Management > Device Manager > Network adapters
   
   
2. Open the Properties of the Intel® Network Adapter
   
   
3. Click Advanced tab, select Receive Side Scaling from Settings list
   
   
4. Set to Disabled

Operating System:

Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista Home Basic, 64-bit version*, Windows Vista Home Premium, 64-bit version*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Ultimate, 64-bit version*

This applies to:

Intel® IT Director